Privacy Policy

Last updated: October 2026

1. About this Privacy Policy

RL Glazing Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you contact us, request a quotation, purchase our products or services, or use our website.

For the purposes of UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, RL Glazing Ltd is responsible for your personal information.

2. Information We Collect

When you contact us or use our services, we may collect the following information:

  • Your name
  • Your email address
  • Your telephone or mobile number
  • Your property or installation address
  • Details about your enquiry
  • Details relating to quotations, orders and installations
  • Information you provide when communicating with us
  • Any other information you voluntarily provide to us

We only collect information that is reasonably necessary for providing our services and managing our relationship with you.

3. How We Collect Your Information

We may collect your personal information when you:

  • Complete a contact or quotation form on our website
  • Call, email or otherwise contact us
  • Request a quotation
  • Purchase windows, doors, conservatories or other products/services from us
  • Arrange a survey or installation
  • Communicate with us before, during or after an installation
  • Contact us through social media or other online platforms
  • Provide your details to us in person

If we receive your information from another source, such as a lead-generation company or referral partner, we will use it in accordance with applicable data protection laws.

4. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries and requests for quotations
  • Contact you about your enquiry
  • Arrange surveys, appointments and installations
  • Provide our products and services
  • Process and manage orders
  • Communicate with you about your installation or order
  • Provide customer service and after-sales support
  • Deal with complaints, queries and warranty matters
  • Maintain our business records
  • Process payments where applicable
  • Meet our legal and regulatory obligations
  • Protect our business against fraud or other unlawful activity
  • Improve our products, services and customer experience

Where appropriate and permitted by law, we may also use your information to send you information about our products and services.

5. Our Lawful Basis for Using Your Information

We will only use your personal information where we have a lawful basis to do so.

Depending on the circumstances, this may include:

Contract: We may need to use your information to provide a quotation, enter into a contract with you, arrange an installation or provide products and services you have requested.

Legitimate interests: We may use your information where it is reasonably necessary for running and developing our business, responding to enquiries, providing customer service, managing our records and protecting our business, provided that our interests do not override your rights.

Legal obligation: We may need to use or retain certain information to comply with legal or regulatory requirements.

Consent: Where required by law, we will ask for your consent before using your information for purposes, such as certain types of direct marketing.

You may withdraw consent at any time where we rely on consent as our lawful basis.

6. Marketing

We may contact you about our products and services where permitted by applicable data protection and electronic marketing laws.

Where consent is required, we will ask you to provide it separately. Marketing consent will not be assumed simply because you have provided us with your contact details.

You can ask us to stop sending marketing communications at any time by contacting us or by using the unsubscribe option included in relevant marketing emails.

We will not sell your personal information to third parties for their own marketing purposes.

7. Who We Share Your Information With

We will only share your personal information where necessary and where we have a lawful basis to do so.

Depending on the circumstances, this may include sharing information with:

  • Our employees and contractors where necessary to provide our services
  • Installation teams and surveyors
  • Suppliers and manufacturers involved in fulfilling your order
  • IT, website hosting and software providers
  • Payment service providers
  • Accountants, insurers, legal advisers or other professional advisers
  • Delivery or logistics providers
  • Government, regulatory or law-enforcement authorities where we are legally required to do so

Where another organisation processes personal information on our behalf, we take reasonable steps to ensure that appropriate data protection and security measures are in place.

8. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

Access to customer information is limited to people who need it for legitimate business purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We will only keep your personal information for as long as reasonably necessary for the purposes for which it was collected.

The length of time we retain information will depend on factors such as:

  • Whether you have purchased products or services from us
  • Whether we need the information to provide after-sales or warranty support
  • Whether we need to retain records to comply with legal or accounting requirements
  • Whether there is an ongoing dispute or complaint
  • Whether the information is required for legitimate business purposes

When personal information is no longer required, we will securely delete or dispose of it where appropriate.

10. Your Data Protection Rights

Under applicable data protection law, you may have rights including:

  • The right to ask for access to the personal information we hold about you
  • The right to ask us to correct inaccurate or incomplete information
  • The right to ask us to delete your personal information in certain circumstances
  • The right to ask us to restrict how we use your information in certain circumstances
  • The right to object to certain uses of your information, including direct marketing
  • The right to withdraw consent where we rely on consent
  • The right to data portability in certain circumstances

These rights are subject to certain legal exceptions and may not apply in every situation.

If you would like to exercise any of these rights, please contact us using the details below.

11. Cookies and Our Website

Our website may use cookies and similar technologies to ensure that the website functions correctly and, where applicable, to understand how visitors use our website and improve our services.

Where required, we will ask for your consent before using non-essential cookies.

12. Third-Party Websites

Our website may contain links to third-party websites, such as social media platforms or other websites.

We are not responsible for the privacy practices or content of third-party websites. We recommend that you read the privacy policy of any website you visit.

13. Your Right to Complain

If you have concerns about how we have used your personal information, we would encourage you to contact us first so that we can try to resolve your concerns.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

You can find information about making a complaint on the ICO's website.

14. Contact Us

If you have any questions about this Privacy Policy, would like to exercise your data protection rights, or have concerns about how we use your personal information, please contact us:

RL Glazing Ltd
Email: info@rlglazing.co.uk / ryan@rlglazing.co.uk
Telephone: 07502476552

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services or legal requirements.

The latest version will always be published on our website, with the date of the latest update shown at the top of the policy.